What is Plus?

Nexopia Plus is our optional premium service. Large sites like Nexopia cost a fortune to run. Money brought in from Plus keeps Nex alive and kicking.

For a list of the VIP features that come bundled with Plus, visit the Plus page.


How do I buy Plus?

Lots of ways...

• Cell Phone or Land Line
  Charge Plus to your monthly phone bill. It's that easy.
  
• Credit Card
  Pay securely with Visa or Mastercard, including prepaid credit cards (MyTreat Prepaid Visa which can be bought at Safeway Stores.)
  
• Interac Online
  Pay securely via online banking with accounts held at Scotiabank, TD, RBC, and Bank of Montreal.
  
• Mail
  Mail a cheque, money order, or cash via Canada Post.

Plus vouchers are currently available for purchase at the following locations:

• All western Mac's Convenience stores
  
• 3rd on Whyte Internet Cafe (Whyte Ave, Edmonton)
  
• Blue Shift Gaming (West Edmonton Mall, Edmonton)
  
• Liquid Matrix (Towerlane Mall, Airdrie)

How much does Plus cost?

$3 - 2 weeks (cell phone payment only)
$5 - 1 month (pay $5/month)
$10 - 2 months (pay $5/month)
$15 - 3 months (pay $5/month)
$20 - 6 months (pay $3.33/month, save $1.67/month - 33% savings)
$30 - 12 months (pay $2.50/month, save $2.50/month - 50% savings)


Can I have free Plus?

We cannot give out free Plus, including on a trial basis. There is no point in asking, the answer is automatically "NO".

Several features would not work if everybody had them, such as the ability to browse profiles anonymously. Other features do not make sense to have for a short period of time, such as file uploads, longer profile sections, and creation of a user forum. The few features which would be possible to bundle as a trial package would require additional programming to make it happen, and it is simply not a priority at this time.


How do I use my Plus?

For instructions on how to use Plus features, check out the Using Plus Guide. Please use the Support Forum for questions not answered in the guide, and message me if you need additional help.

 



Can I transfer my Plus?

We offer Plus transferring as a service to allow users to transfer their Plus to their own new account. Requests to transfer Plus to any other account will be denied. We reserve the right to refuse this service to any user for any reason as we see fit.

Terms for Plus transfers:

• We can only transfer your Plus to your new account. This means no transferring to friends or family members.
  
• You must transfer all your Plus. We do not have the ability to send particular amounts.
  
• This move cannot be undone.
  
• We deduct a one week service charge.
  
• You have to send the message to NexopiaPlus from the account that has the Plus and from your home computer.
  
• We do not move Plus from globally banned accounts or accounts with current forum bans. We also do not move Plus from accounts with abuse issues.
  
• We do not move Plus if it has been moved or purchased in the last month.
  
• Other conditions/restrictions may apply.
  

If you agree to these terms and wish to have your Plus transferred, you must send NexopiaPlus a message from the account with Plus containing the following information:

• The username of the account to which you want to transfer the Plus.
  
• A statement that shows you understand that one week of Plus will be deducted.
  

Please remember to send this message from the computer you use most frequently.


Can I recover lost Plus?

If you lose control of your account it is possible to retrieve lost Plus. Depending on the situation we may be able to help.

If your account has been hacked (but is still active) or you have forgotten your password (and cannot retrieve it), you need to report abuse on that account and have it frozen before you message this account. If your account was deleted you do not have to do so.

Once the account is frozen (or if the account is already deleted), please send NexopiaPlus a message from your new account containing the following information:

• The user name of the deleted account.
  
• The user name of the new account.
  
• A statement that shows you understand that one week of Plus will be deducted.
  

Cell Phone or Land Line

Charge your Plus to your monthly phone bill. It's that easy.


Cell Phone:

1. Make sure that you have permission from the person who pays for the cell phone account who will be billed.
   
2. Log on to your Nex account and go to the Plus page.
   
3. Under the "BUY PLUS NOW" menu, click "Mobile Phone". Make sure that your username is entered in the text box that appears, and then click "Buy Now".
   
4. Text "PAY PIN" from your cell phone to 52624. You will immediately receive a text back with a PIN number.
   
5. Type that PIN number into the box that says "PIN" and click "GO!" You now have Plus!

Land Line Phone:

1. Make sure that you have permission from the person who pays for the home phone account who will be billed.
   
2. Log on to your Nex account and go to the Plus page.
   
3. Under the "BUY PLUS NOW" menu, click "Land Line". Select the amount of Plus that you want to purchase, then click "Buy Now".
   
4. Dial the number that you see on the screen. You will hear a 6 digit PIN.
   
5. Type both your phone and PIN numbers into the appropriate boxes and click "GO!" You now have Plus!

Plus PIN from Voucher

Definition:

Wikipedia: "A Voucher is a bond which is worth a certain monetary value and which may only be spent for specific reasons or on specific goods."

MSN encarta: "Substitute for money when buying something: a card, token, or other document that can be exchanged for goods and services in place of money."


If you've purchased a voucher from us:

1. Click the Plus link in the menu bar at the top of the site.
   
2. Fill in the username and amount fields.
   
3. Select "Plus PIN / Voucher" (alpha-numeric) as your payment menthod.
   
4. Type in your PIN.
   
5. When the dollar amounts match click "Continue". Your Plus will be added instantly.
   

If you experience a problem with the PIN:

Please send a message to NexopiaPlus saying:

• where you bought it
  
• how much you paid
  
• the serial/sequence number
  
• the PIN you are trying to use (letters and numbers)
  

If the problem is with the code they should be able to give you the complete/correct PIN.

Tips:
To purchase Plus for a friend, simply remove your name (the default) and type in their name.
Multiple PINs can be used, i.e. to get 2 or 3 months of Plus. Use the "Add a Plus PIN" feature.

The same instructions also apply to voucher scratch cards.

Once you have Plus, click here for more detailed information on Plus features and how to implement them.




Interac

INTERAC online is currently supported by Royal Bank, Scotiabank, BMO, and TD Canada Trust.

To conduct online transactions you must to have online banking setup. If you have an interact card but do not have online banking transactions, please contact your local bank branch to set up and to activate your online banking account.

If you are having problems with debit payments:

• The payment went through over 24 hours ago and plus hasn't been received.
  
• Check your online statement. When the bank has communication problems they just deposit the money back into your account. If this is the case, please pay again.
  
• If the money has not returned, please message NexopiaPlus with the details about the discrepancy.
  

If the program won't go past the INTERAC online button:

• It is possible that there is a temporary glitch with the link.
  
• If you have a pop up blocker it may stop the new window from opening.
  
• Sometimes the problem is with your computer, certain types of links are blocked.
  
• You could try it from a different location and see if your computer is the problem.
  

Prepaid Credit Cards

Prepaid Credit Cards may be used just like any other credit card to make purchases, but are pre-funded "stored-value" cards. This means that you load funds onto your card in advance. The stores that are selling these cards include Bell stores (in BC, Alberta and Ontario) and VanCity Bank (Vancouver area only). You pay a $2 purchase fee for the card and then you can load your funds (anywhere from $25 to $500) on to the card to make your purchases! To find out more, click here.

If you live in western Canada, you can purchase a Mytreat pre-paid VISA gift card which works at any merchant where VISA is accepted, including on Nexopia.com. You can get it at any Safeway store or Mac's Convenience store. For more information on Mytreat gift cards, click here.

Do NOT use the INTERAC online link to pay by credit card. It is an old link and we do not accept payments placed through that link (we are working on removing it.) The payments are reversed and you will be asked to re-do your transaction again through the correct method of payment/link.

Make sure you call ahead, because not all locations have stock and not all staff knows that you don't have to be 18.




Credit Card

Make sure to have authorization from the card holder. Using someone's credit card without their explicit permission it is considered fraud, just like stealing from a store.

You have to fill in all the billing information. Our provider verifies this information. If you use a prepaid credit card such as SoloMobile, you can type "SoloMobile" into your street address. Make sure to fill in the remaining information correctly.

Do NOT use the INTERAC online link to pay by credit card. It is an old link and we do not accept payments placed through that link (we are working on removing it.) The payments are reversed and you will be asked to re-do your transaction again through the correct method of payment/link.




Mail

If you wish to pay for Plus via standard lettermail, you may send your payment in one of three forms:

• Cheque
  GST must be included. Make it payable to Nexopia. Write "For Deposit Only" on the back, so the cheque cannot be cashed.
  
• Money Order
  GST must be included. Make it payable to Nexopia. Available at the bank, or post office.
  
• Cash
  GST is not required. DO NOT SEND COINS, we will pay the GST for you. (This offer applies to paper cash only!) Send cash at your own risk (see below.)
  

If you plan to send standard lettermail via Canada Post, it can take anywhere from 2 to 8 business days. Canada Post's service standards are not guaranteed, so it can take around 2 weeks or longer.

Make sure to print out the proper invoice* and send it with your payment (cheque, money order, or cash bills only please), in a good sealed envelope with proper postage and the right mailing address. You need the invoice so we can process your Plus when we get your letter. The invoice:

* includes your invoice #, username, userID, and amount ordered.

We do not recommend that coins be mailed in standard lettermail. Why? Canada Post states that coins are an unacceptable item to send and it is a security risk. When people say that their mail got lost (when money is involved) most of the time it is actually stolen right out of people's mail box. We don't have this problem because we have a locked Post Box. Inside theft (from post office staff) is extremely rare. Hiding the money helps this problem.

To prevent loss from Canada Post you have some choices:

1. Send using express mail or similar;it is insured and traceble, but is more expensive.
   
2. Send a cheque; mark it "For Deposit Only" on the back of the check so no one can cash it.
   
3. Send a Money Order. If it has not arrived within 6 weeks you can put in a claim.
   
4. Send bills only. Wrap the bills in your invoice.
   

For more details on how to mail Plus, click here.