How To Mail Plus

Step 1: The Envelope

1. Address
Having the correct address on the envelope is important. Before sending your envelope, please make sure that you have this address:

2. Return Address
Please include your return address in the top left hand corner. This should include your name, address, city, province/state, and postal/zip code. This is important because if there is an error within Canada Post or in our office, there must be a way to contact you or return your envelope.

3. Postage
It is important that you provide the correct postage for the envelope, which is determined by envelope size and weight. If you are sending a single invoice with a cheque, money order, or paper money, a single standard stamp will suffice. If you are sending multiple invoices or coins (we do discourage this), you will need additional postage. Visit your local post office to determine the amount of postage necessary.

4. The Envelope Itself
Before sending out your invoice and money, please make sure that the envelope is suitable for sending through the mail. Things to look out for are as follows: Is the envelope completely sealed? Is the envelope thick enough that it cannot be ripped or damaged in the mail? Do I have loose change in the envelope? If so please make sure you tape down any change. Is money visible in the envelope? If it is, please make sure to fold the money in the invoice or fold it in a piece of paper. This ensures that your envelope doesn’t become a target for theft. Please note: if we receive a damaged envelope with money missing we will deduct that from your plus purchase. Also, envelopes we receive with insufficient postage will have the amount we are charged for postage deducted from your plus purchase.

Step 2: The Invoice

1. Print the Invoice
Once you have created an invoice by entering the username(s) and dollar amount(s) each user should receive, it is important that you print out the invoice and include it with the payment in the envelope. The invoice will look like the image above.

2. Copy Invoice Details
If you do not have a printer handy to print off the invoice, you will need to write the details on a piece of paper. Make sure to include the invoice id, your username (including all special characters!), recipient username(s) and dollar amount(s) for each user you are buying Plus for. Not including this information may result in recipient(s) not receiving Plus.

Step 3: Payment

1. Details
Regardless of the payment method you choose, please make sure you include the correct amount as the invoice states. You do not need to send GST/PST/HST as it is already included in the price of Plus.

Tender should not be visible through the envelope, to help prevent theft of your envelope. If a cheque, money order, or cash is visible through the envelope, you increase the chance of your envelope not reaching its destination. We highly suggest you wrap the payment inside the invoice, like this:

2. Cheques and Money Orders
Cheques and money orders should be made out to "Nexopia.com, Inc.", and should have the invoice ID written in the "memo" section. All necessary information such as signature and amount must be filled out properly.

3. Cash (Paper Money and Coins)
We accept cash as payment, though we highly recommend against doing so. Cash is the most likely form of payment that may result in theft of your envelope. It can be pocketed by anybody without trace, unlike cheques and money orders which must be cashed by the payee listed. Coins especially make the envelope stand out as a package that contains something valuable. If you MUST send cash, follow these guidelines:

Paper bills ($5, $10, $20, etc) should be wrapped in the invoice as shown in Step 3.1 above to hide it from prying eyes. Coins should be taped to the inside of the invoice, as loose change runs the risk of tearing the envelope and having coins fall out. Please use scotch tape; duct tape and packing tape are not appropriate because they make coins sticky and destroy the invoice. The taped coins should look something like this:

Coins will also require additional postage to be used. Envelopes are charged by weight - if you include coins, a single stamp will not suffice. Take your completed envelope to your local post office to determine the required postage.

Step 4: What to Expect

1. Waiting Time
Please be patient! While the majority of mail sent from within Canada will reach us within 2-8 business days, we have seen envelopes take 9-12 business days to be delivered. Business days means weekends are not included.

2. Questions or Concerns?
Any questions or concerns you may have should be directed to user NexopiaPlus.